Privacy policy

Last updated: May 2026

This Privacy Policy describes how Zenovea ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our store.

WHO WE ARE
Zenovea
Operated by Mehdi Hadre
SIRET: 942 738 813 00011
1 rue François 1er, 75008 Paris, France
Email: support@getzenovea.com

INFORMATION WE COLLECT
When you visit our store or place an order, we may collect:
- Order information: your name, billing and shipping address, email address, phone number, and payment confirmation details.
- Account information: any details you provide if you create an account.
- Browsing information: pages visited, device and browser type, IP address, and how you interact with our site, collected automatically through cookies and similar technologies.

HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders, including payment and shipping.
- Communicate with you about your order or customer-service requests.
- Detect and prevent fraud.
- Improve our store, products, and customer experience.
- Display and measure advertising, where applicable.

COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our store, understand how visitors use it, and measure the performance of our marketing. This may include analytics and advertising tools such as Meta (Facebook) Pixel, TikTok Pixel, and Google Analytics. These tools may collect information about your device and browsing activity. You can control or disable cookies through your browser settings.

HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:
- Shopify, which powers our online store.
- Shopify Payments, our payment processor, which securely handles your payment. We never store your full card details.
- Shipping and fulfillment partners, to deliver your order.
- Analytics and advertising providers (such as Meta, TikTok, and Google), where applicable.
We may also disclose information if required by law.

DATA RETENTION
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting obligations.

YOUR RIGHTS
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent at any time.

If you are located in the European Union or United Kingdom, you have these rights under the GDPR.
If you are a California resident, you have rights under the CCPA, including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

To exercise any of these rights, contact us at support@getzenovea.com.

INTERNATIONAL TRANSFERS
We are based in France and serve customers internationally, including in the United States. Your information may be processed in countries outside your own. We take appropriate steps to protect it in line with this policy.

CHILDREN'S PRIVACY
Our store is not intended for anyone under the age of 16, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

CONTACT US
For any questions about this Privacy Policy or your personal data, contact us at:
support@getzenovea.com
Zenovea — 1 rue François 1er, 75008 Paris, France